Refunds, Cancellations & Other Unfortunate Events
Pastry is perishable. Occasionally, plans are, too.
Orders may be cancelled for a refund before the ordering cutoff for that pickup date, unless the product listing states otherwise.
Once ordering has closed and production has begun, cancellations generally cannot be refunded.
Because items are made to order in limited batches, refunds are not available simply because you changed your mind, ordered the wrong flavor, or no longer need the item after production has begun.
If you know you’ll miss your scheduled pickup window, please contact me as soon as possible. I’ll do my best to arrange another reasonable pickup time, but alternate pickup availability cannot always be guaranteed.
Missing your pickup window does not automatically qualify the order for a refund, and I cannot guarantee product quality or availability indefinitely after the scheduled pickup time.
For food-safety reasons, Nightshade & Sugar cannot accept returns of food products.
Everything is made in small batches. Once an item or pickup window sells out, that’s it for that round.
Beautifully made. Slightly finite.
If your order is incorrect, missing an item, or there is a problem with the product when you receive it, please contact me as soon as possible.
Include:
- your name
- order number
- a description of the issue
- a photo, when helpful
If Nightshade & Sugar made the mistake, I’ll make it right with an appropriate replacement, store credit, or refund depending on the circumstances and availability.
Did something genuinely strange happen? Use the Contact page and send me the details.